You got your referral and spoke with the homeowner about coming out for an estimate when they drop the dreaded line “I’ll think it over and call you back.” Here’s how to follow up with customers to make sure you get jobs.
Getting homeyou pro referrals gets you in touch with customers and directly grows your business. Following up with customers that seem like they’re starting to get disinterested is just as important to your business, though. That's why today we’ll be discussing how to follow up with your homeyou pro referrals.
The Ball is Always in your Court
Remember to call early, and call often. Especially when dealing with homeowner who may be on the fence about hiring you.
Keep in mind, however, that while you’re busy running your business, your potential customer is busy with their own. If you’ve spoke to a homeowner and they drop a line like “I’ll call you back” don’t hesitate to respond with something both understanding and assertive. A contractor who answers these moments with things like “Great! If I don’t hear from you in a few hours I’ll just send you a quick reminder.” are far more likely to close the deal.
Getting Down To It
Follow up as soon as possible. It can be frustrating, but it always makes you business look more professional.
This follow through can do wonders for your business. Even making sure you had the time and date right, and that nothing’s changed on you can make sure you land a job.
Follow ups can actually re-engage homeowners that you’ve already talked to. It’s important to keep in mind the high level of competition which for every new customer acquisition and bring attention and professionalism to every conversation you have.
Keep it Short
Every time you talk to homeowners keep direct and to the point. Part of the professionalism that they’ll be looking for is quickness and clarity. Prove that you know just how to help them quickly and you’ll be showing how quick and professional your service will be.
A great way to break up your follow-up efforts with homeowners is to send a brief email along these lines of:
Hi [Name], We've talked a few times about your request for ... Since I haven't heard back, I'm guessing you're not interested in moving forward. If anything changes and you'd like to speak more, feel free to call or e-mail me. I look forward to hearing from you about any services you need in the future. I wish you all the best.[Your Name]
This keeps lines open with that homeowner for future business and makes sure that your company looks good no matter what they choose to do for the individual job they’re having done right now.
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