Talking to customers is tricky. It’s not an exaggeration to say certain words and expressions we use every day can plant the seed for discord in a relationship.
Today we’re looking into 8 things you should never say to customers, and what to say instead. Some are obvious, some are not — but we’ve all said them at some point.
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Most contractors (especially beginners in the business) forget these very basic ways to make a flawless first impression — and the best part: they are all very easy to do.
You only get one chance at a first impression. These tips will change your game!
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The concept of “doing better than the competition” might seem vague or even abstract at first, but in reality, it’s much simpler.
You know you have to offer good service, fair prices, good customer service — and although these are true, they are also vague, since these are true for any service. And most importantly, these are not necessarily what will differentiate you from the competition.
Here’s what you should actually do to stand out.
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This tutorial series will teach you how to create a stationery for your home improvement business on Google Docs.
Stationeries are basically personalized paper templates so you can write letters, proposals, updates, or business inquiries to customers and other companies — whatever the case, the paper carries your brand. Good presentation goes a long way, and a good stationery is the perfect place to start.
We’ll start on how to create one using Google Docs. All you need is a Google account and it’s completely free!
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Asking for a review might be a little intimidating, but it’s also one of the most credible ways to advertise your business.
Think about it — if a potential customer doesn’t know your business, they will likely look for online reviews anyway. So why not encourage your satisfied customers to leave a good review? At least half of them will be glad to do so!
But why are reviews so important in the first place? What are customers looking for when they look read them? What can put them off?
We’ve done all the research.
Continue reading “5 Reasons Why Reviews Are Important For Your Business”