Communication on the job site for any contractor plays a very important part in creating the right appeal and impression for clients. Although most people by virtue of their experience in their field have developed decent speaking skills, it’s still very important to learn new ways of communication that can facilitate effective coordination on projects and improve relations with clients.
Running a small business is not easy. From the cash flow crunch, competitive marketplace, to tire kicker homeowners, small businesses have to grapple with a wide array of issues as they grow. That’s why you can’t be surprised to hear that a big portion of the startups fail even before they get to a point where they can be financially reliant. Well, there are of course those that have succeeded and marketing has played a central role in this. As you know, your business needs to sell to generate revenue and you can’t sell if you don’t have a customer base. Marketing is designed to help you acquire a share in the market or expand the share that you already have. Contrary to what most people think, marketing is not just spending, it’s an investment.
Excellent customer service can help you gain loyal customers who are always willing to refer you and your business to their family, friends, and colleagues. In order for you to provide excellent customer service, you have to understand that it starts with the desire to satisfy and delight your customers.
No matter what kind of business you have, a customer complaint is something that is sure to happen. While you will go beyond the call of duty to provide the best customer service possible, you may still end up with some negative feedback.
Don’t waste time and effort trying to get the business of homeowners who are just shopping around. Use these tips to avoid the tire kickers and find customers. Continue reading “How to Avoid Tire Kickers and Find Customers”
Busy? Of course you are! But make some time to read this article for a quick and easy checklist that can help you effectively manage your time and set milestones for your company’s growth! Continue reading “Schedule-Friendly Marketing Check-List”
You got your referral and spoke with the homeowner about coming out for an estimate when they drop the dreaded line “I’ll think it over and call you back.” Here’s how to follow up with customers to make sure you get jobs. Continue reading “homeyou How To: Follow Up with Customers”