We analyze and rate each contractor to help our users find the perfect candidate for the job.
Contractors must claim and maintain their profiles to ensure a high and trustworthy rating.
In addition, we utilize the following elements to determine the homeyou rating:
- Licenses and Insurance
- Customer Reviews
- Time in business
- Profile completion
About this pro
We are a second generation, family owned business that specializes in slab foundation repair, pier and beam foundation repair, foundation waterproofing, basement waterproofing, and foundation drainage.
We offer 10% off to all veterans, active military, first responders, and teachers.
We signed a contract with FiveStar Foundation & Construction in October 2023 to get a slab poured for a metal building, new approach and culvert for driveway, and work on drainage. We paid a 50% deposit per the contract that was $9,925.00. We had to get the permits for the work which were good for 6 months. We kept getting put off on the schedule for one reason or another by the company. We were finally put on the schedule, with enough time left on the permits and to not lose our contract on the metal building. Some crew workers showed up a week later than was scheduled. Two days of some minor prep work was completed and then no one showed up again. In trying to contact the company, it would take multiple calls to the cell phone number given, and calls and texts to the office number, and finally written and dated notices by text to get any kind of response. Our permits expired which the company said they would renew, but then did not. The work wasn’t completed and no new schedule was provided. The last communication from the company on our contract was originally on May 4th that we would be contacted on Tuesday (May 7th) by Dakota (aka Kody) for status of the project and then the company went silent. They failed to complete the job contracted for. We emailed a letter per the contract for termination for breach of contract by FiveStar Foundation & Construction and demanding a refund of our deposit and received no response. Letter was sent as a certified letter for contract termination and for a 100% refund of our deposit. As email had been the way to communicate aside from text messages, we also emailed a copy of the termination letter for breach of contract and refund request. The physical letter was returned as undeliverable, no such number for address. This same address was used to register with the city to be allowed to do the work that was contracted. No response from the email. We could not get any response out of them until I started filing complaints with the BBB and posting reviews. There was 1 phone call from Kody with a message left after I started posting reviews. We tried to call back multiple times, left messages, and got no response. Also, no refund was issued. Complaint to the BBB went unanswered and the address that shows on the BBB for them is not the one that was used to register for work in our city either. A bad review was removed from their Facebook page and then they blocked my Facebook account. The subcontractors hired that did the minor prep work even showed up at our house asking about the job because they were not paid for any work. The company has since changed their number and their service areas no longer includes Houston as a service area. We attempted to chat with them on the new website, sent through their request form a follow up on the termination and refund still owed, tried calling the new number, they do not respond back. We still have not been refunded our money.
Business Hours Please call to confirm
Sunday 7AM - 7PM
Monday 7AM - 7PM
Tue 7AM - 7PM
Wednesday 7AM - 7PM
Thursday 7AM - 7PM
Friday 7AM - 7PM
Saturday 7AM - 7PM
Coverage Area
Best Questions to Ask a Basement Waterproofing Contractor Contractor
How much do I have to give as a deposit?
Some companies may require a 10% deposit, some may not require any. For larger projects, you'll almost always need to give a deposit, and it's good to ask how much the deposit will be before going forward with a project. The New Braunfels contractor will know how much they need for a deposit when they've given you the estimate, so ask early.
Do you have any references that I can contact?
Always ask for references, and always check them. Keep in mind though that the only references you'll get are people who the contractor is certain will give him a good review. You'd also be well advised to check online review sources in New Braunfels as well, which will give you a broader view of customer satisfaction for a given company.
What is your projected timeline for the Basement Waterproofing project in New Braunfels?
Though a standard question, it's important to ask. Most contractors will tell you how long they expect the job to take without you asking. If they don't volunteer that information, be sure to ask. It's also helpful to ask if that's a hard finish date, meaning that it's the definite finish date. If it's a soft finish date, it may be extended for any number of reasons.
Does the Basement Waterproofing job require permits? If so, will you be pulling them yourself?
Many jobs in Texas will require municipal permits in order to be approved by the town's inspector. It's always good to ask who will be responsible for pulling those permits, and if you'll be expected to do it. You'll almost never be told to pull your own, but knowing that New Braunfels Basement Waterproofing permits are required makes you appear to be a well informed customer.
How many contractors do you have working for you? How many vehicles are in your fleet?
This is important mostly for larger jobs. Clearly a two man operation is going to build a home much slower than a 15 man crew. This is also a good indication of the overall size of the Basement Waterproofing company, if that's an area of concern for you. The reason you may want to ask about the fleet is that fleet size is a good indicator of the mobility of the company. Mobility may not sound important, but it's hard for the New Braunfels contractors to get to job sites if they lack appropriate vehicles.
