After researching through a number of homeowner experiences with contractors, we’ve gathered what the most common complaints, grievances, and deal breakers are.
Learning from these, you’ll know exactly what homeowners expect, what they hate the most, and how to surprise them!
In most cases, you will need to call customers more than once to secure the sale, and that can happen for a variety of reasons.
Sometimes they promise they’ll call back and never do, even if they’re still interested. Sometimes you get their voicemail. Or they ask you to call again at a better time. Regardless, you have to follow-up and show you’re interested in solving their problem.
It’s important to not get discouraged — being persistent can make the sale, as long as you have the right attitude.
Attracting customers has a set of challenges, but it’s not the hardest part of running a company. With the right tools, you can have the phone ringing all day.
But keeping these customers loyal is an art in itself.
Continue reading “4 Small Gestures That Will Lead to Loyal Customers”
You don’t need a photography course to take good project pictures.
In fact, the fundamentals of good photography are very easy to grasp and understand. Remember, we’re not talking about artistic or professional photography — there’s a reason they have college for that. Continue reading “5 Tips for Taking Better Project Pictures with Your Phone”
The business card is a little piece of your brand the customer gets to keep.
Because of that, it’s crucial to accept the importance of having a good business card and start working towards making one that’s unique to your business. No wonder there are so many styles, paper stocks, finishes, effects, fonts – the possibilities are endless! Continue reading “5 Tips for a Winning Business Card”
As surprising as it may be, simply finishing projects perfectly is not enough to get more clients and acquire five-star reviews. Why? Continue reading “5 Crucial Tips to Impress Customers and Get More Jobs”
Many small things can contribute to making your quote unattractive and drive away customers – and the biggest turn off is usually not the price. Continue reading “5 Mistakes Contractors Make When Giving a Quote”
More often than not you call a potential customer and bump into their answering machine. It’s quite common, and you shouldn’t let it discourage you — there’s plenty you can still do to make sure they call back.
There isn’t much mystery — the secret to a perfect voicemail is balance. It should be short, but informative. To the point, but not rushed. How do we achieve that balance? Continue reading “How to Leave a Professional Voicemail”
The app boom appears to be unstoppable and whether you hate them or love them, it’s clear that as a contractor you may need to use some of these apps. There are of course many apps out there but not all can add the value you need to your work. But we have found those that can make a difference. These are basically apps that are already in use by pros in the construction business and they are playing a big part in making the job of a contractor more efficient.
Communication on the job site for any contractor plays a very important part in creating the right appeal and impression for clients. Although most people by virtue of their experience in their field have developed decent speaking skills, it’s still very important to learn new ways of communication that can facilitate effective coordination on projects and improve relations with clients.
Continue reading “5 Simple Communication Tips for Contractors on the Job”
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